Refund Policy
This policy explains when Sparks +EV refunds membership payments and individual pick purchases. Payments are processed by Stripe; approved refunds are issued to the original payment method.
Membership
You may cancel your membership at any time from your account's billing portal. Cancellation stops the next renewal; it does not end access early. Your membership stays active until the end of the period you already paid for.
Membership payments are not refunded for partial periods, except where a refund is required by law or where a billing error occurred (see below). If you cancel, you will not be charged again unless you restart the membership.
Price change on January 1, 2027
The founding beta rate is $99/month through December 31, 2026. Beginning January 1, 2027, membership renews at the standard price of $199/month. The new price applies only at your first renewal on or after January 1, 2027. Cancel before that renewal if you do not want to continue at the standard price.
Individual picks
An individual pick purchase is refunded in full, automatically, when any of the following is true:
- the pick is withdrawn or voided before its event starts;
- the purchase completed but the pick was never unlocked for your account;
- the sale should not have completed because the published number was no longer playable at the time of purchase.
Once the event has started, an individual pick purchase is not refundable: the information has been delivered and used. A graded result of push, win, or loss does not by itself create a refund.
Billing errors
Duplicate charges, charges after a confirmed cancellation, and charges for the wrong amount are refunded in full. Contact hello@sparksev.com and we will correct the charge.
How refunds are issued
Refunds are issued through Stripe to the original payment method. Stripe typically makes refunded funds available within 5–10 business days, depending on your bank. Sparks +EV does not charge a fee for processing a refund.
Questions
Refund questions can be sent to hello@sparksev.com. Include the email address on your account so we can find the payment.